Delivery & Handling

DELIVERY & HANDLING

 

HANDLING

IF YOU START READING THIS PLEASE DO NOT STOP UNTIL THE END.

PRE ORDER

 

OUR PRE ORDER HANDLING TIMES ARE SET TO BE PROLONGED TO A PERIOD OF 3-6 WEEKS. HERE’S WHY: 

THE ENVIRONMENTAL IMPACT OF THE FASHION INDUSTRY IS HUGE. IT IS THE SECOND MOST POLLUTING INDUSTRY IN THE WORLD, SO IT IS OUR RESPONSIBILITY TO DO OUR PART. OUR AIM IS TO DO OUR VERY BEST TOWARDS THE ENVIRONMENT, BECAUSE REALLY ITS OUR HOME. LOOSE THRIVES TO BE THE CHANGE MAKERS IN THE INDUSTRY AND, THEREFORE, SHALL FROM THIS POINT ONWARDS BE SLOWING DOWN AND STREAM-LINING OUR PRODUCTION PROCESS IN FUNCTION OF PRESERVING THE ENVIRONMENT. 

 

WHAT DOES THIS MEAN? INSTEAD OF PRODUCING OUR GARMENTS BEFORE OUR RESTOCKS/DROPS WE WILL NOW ONLY BE PRODUCING THE FABRICS BEFOREHAND. THE CONFECTION OF THE PRODUCTS WILL OCCUR AFTER YOU HAVE PLACED YOUR ORDER. BY OPTING FOR THIS APPROACH WE ARE ABLE TO KEEP LEFTOVER FABRICS AT A BARE MINIMUM AND THEREFORE DOING OUR PART TOWARDS OUR PLANET. 

 

WE THANK YOU IN ADVANCE FOR YOUR PATIENCE & FOR WANTING TO BE A PART OF THE CHANGE. 

SHIPPING

 

ONCE YOUR ORDER HAS LEFT THE BUILDING, YOU'LL RECEIVE A SHIPMENT E-MAIL FROM US CONTAINING A TRACKING CODE THAT YOU CAN USE TO LOCATE YOUR ITEMS UNTIL THEY ARRIVE AT YOUR DOOR.

 

EUROPEAN ORDERS: PLEASE ALLOW 1 TO 7 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL.

 

INTERCONTINENTAL ORDERS: PLEASE ALLOW 3 TO 14 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL. CUSTOMS MAY HOLD UP YOUR ORDER WHICH MAY CAUSE ITS DELIVERY TO BE DELAYED.

 

WE PARTNER WITH A RANGE OF COURIERS DEPENDING ON THE AREA TO DELIVER THE PACKAGES. FINAL DELIVERY COULD BE HANDLED BY YOUR LOCAL POSTAGE SERVICE.

RETURNS & EXCHANGES

IF YOU WANT TO RETURN OR EXCHANGE AN ITEM, PLEASE E-MAIL LOOSEORSALES@GMAIL.COM WITH THE FOLLOWING INFORMATION:

 

- ORDER NUMBER

- NAME ON THE ORDER

- E-MAIL ADDRESS THE ORDER WAS MADE WITH

- YOUR REQUEST

 

IF YOU'VE RECEIVED A DAMAGED OR FAULTY ITEM, PLEASE ALSO PROVIDE US WITH A CLEAR PHOTOGRAPH OF THE PROBLEM.

 

WE'LL GET BACK TO YOU WITH THE NECESSARY INFORMATION TO START THE RETURN PROCESS.

 

KEEP IN MIND THAT BUYER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM(S) TO US.